Terms & Conditions
We know most people do not read T&C but please, to ensure happiness all roud we implore you to actually read the below and not just tick the box :-)
The use of this website is subject to the conditions laid down below, be it for historical, scientific or educational purposes or the ordering of products. This means that when you visit or shop at Shnuff.co.uk you are agreeing to these conditions. Please make sure you read them carefully.
We make no assumption or affirmation that the products, or the information referenced on this website, are available, appropriate, unrestricted or legal outside the United Kingdom. Anyone choosing to access this website is wholly responsible for making sure said products and information are unrestricted within their own country. Use of this website is at the customer’s own risk.
Information provided by Shnuff, via this website, or by its employees by phone, fax, e-mail or other form of transmission, including any links to or from this site, is purely for historical, scientific and educational purposes and should never be interpreted as a recommendation for a specific use of our products. We can accept no responsibility or liability for the information provided. The use, application, marketing and reselling of our products is solely at the customer’s decision and responsibility.
To place an order the customer must be 18 years of age or older. Every order is therefore considered to be submitted in compliance to this condition.
When creating a customer account, you must enter your complete and accurate full name. When placing an order you must enter the correct shipping address and phone number. Failure to do so may cause delay or return of your shipment. We are not responsible for delivery problems due to incorrect data.
Return / Cancellation Policy
According to the EU Consumer Rights Directive customers can return goods / ask for a refund without any cause within 14 days. This does not apply to the following exceptions: plant materials, food or perishable goods. When in transit for extended periods of time, herbs can dry out and lose their value. We do not restock returned products. Because of this, we cannot fully refund returned orders. Refunds are evaluated on a case-by-case basis. We do not refund shipping costs.
As the products we sell are from natural sources, plant based it is possible that some may be restricted in your country. It is your final responsibility to ensure that all items in your order are allowed in your country. We are not responsible for packages due to loss by the shipper or products returned, seized, or destroyed due to customs regulations.
If for any reason you wish not to receive the package, simply refuse it when the postman delivers it, and it be returned to us at no cost. If your package is already delivered, do NOT ship it back until we have provided instructions how to do so.
If a shipment is returned for any reason beyond our control, we will have to charge for reshipping the order.
Refunding Returned Orders
Refunds are evaluated on a case-by-case basis. We do not refund shipping costs incurred by us.
Delivery times can be estimated with our shipping calculator, but we can not guarantee the delivery times and can not be held responsible for delay. Customs or plant inspection authorities may examine your package and delay the delivery, which is beyond our control.
All packages shipped with British Royal Mail with tracking, which means the package is trackable, requires signature, and will be returned to us in case undeliverable. So your orders are shipped quickly, securely, and won’t get lost or delivered to the wrong person. When your package has been sent, you will receive a shipping confirmation email with a tracking number. It is your responsibility to follow our instructions therein regarding tracking and delivery.
Missing Order (International)
It is the customers responsibility to notify us promptly of any packages which do not arrive within the expected time. We will not accept any requests for reship/refund where the item was sent over 45 days ago and you have not been in touch.
All contents of this website are under copyright. Redistribution, retransmission, republication, or commercial use of the contents or images on this website are expressly prohibited without the consent of Shnuff or Fluffy Blanket Ltd. All rights reserved.
This site and the materials and products in this site are provided as is and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringment.